Panhandle Disaster Relief Fund

Donate now to support the families and communities affected by the Panhandle and South Plains wildfires in February 2024. The Panhandle Disaster Relief Fund is administered locally by Amarillo Area Foundation.

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Thank you for your interest in OneStar.

To contact a member of our staff, please view our staff page.

Contact Information

For general inquiries or for media requests, please email

Public Information Requests

The Public Information Act generally provides that:

  • Any person has the right to request access to government records or information.
  • All entities defined as a “governmental body” in section 552.003 (1) (A) are subject to the Act.
  • Certain information is protected from disclosure by the exceptions in the Act, other law, either constitutional, statutory, or by judicial decision.

Learn more

You may submit a written request in person at the OneStar office or via one of the following methods:

Pursuant to Texas Government Code § 552.301, all requests for information submitted by e-mail or fax must be sent to the e-mail address or fax number designated by OneStar in order to trigger an obligation under the Public Information Act.

Please be specific and clear in describing the nature and scope of the information you are seeking. Make sure you include enough detail to enable OneStar to accurately identify and locate the requested information.

Following these tips will allow OneStar to process a request as accurately and efficiently as possible:

  • Your request must be in writing. Only written requests trigger obligations under the Public Information Act.
  • Include your full name and contact information, including e-mail address (if available).
  • Clearly label your correspondence as a “Public Information Request.”
  • Your request should be for information that is already in existence.
  • Governmental bodies are NOT required to answer questions, perform legal research, or comply with a continuing request to supply information on a periodic basis, as such information is prepared in the future.
  • If you believe OneStar has not responded as required by the Act, please contact us immediately at 512.287.2000 or


OneStar recognizes the following holidays. The OneStar office will be closed in recognition of these holidays.

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Presidents’ Day
  • Good Friday
  • Memorial Day
  • Emancipation Day (Juneteenth)
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

To contact a member of our staff, please view our staff page